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Uebel, E. (1996).
Qualitäts-Sicherung in der Sozialarbeit : Normierte Dienstleistungsqualität für KundInnen? : Diplomarbeit von Eugen Uebel an der HFS
. Master's thesis, Höhere Fachschule für Sozialarbeit (HFS), Bern.
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quality control; master thesis
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