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Bätscher, R., & Piller, M. (2003). Die Einbettung der KlientInnenzufriedenheit im Q-System. In
Symposium QuaTheDA 2003 : KlientInnenzufriedenheit
(11). Bern: General Consulting Network (GCN).
Keywords:
addiction care; quality; quality control; client satisfaction; conference; Switzerland
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