%&LaTeX
\documentclass{article}

\usepackage[utf8]{inputenc}
\usepackage[T1]{fontenc}
\usepackage{textcomp}

\begin{document}

\begin{thebibliography}{1}

\bibitem{various2011} various. (2011). \textit{Rapport annuel 2010}  (Groupe d{\textquoteright}experts formation d{\'e}pendances, Ed.). Berne: Groupe d{\textquoteright}experts formation d{\'e}pendances (GFD).

\end{thebibliography}

\end{document}

