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\bibitem{Fallberg_etal1997} Fallberg, L., Calnan, M., Milewa, T., Vienonen, M., Iliev, D., \& Ovretveit, J. (1997). \textit{European health care reforms : citizens{\textquoteright} choice and patients{\textquoteright} rights}  (M. Vienonen, Ed.). Copenhagen: World Health Organization (WHO), Regional Office for Europe, Department of Health Policy and Services.

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