%&LaTeX
\documentclass{article}

\usepackage[utf8]{inputenc}
\usepackage[T1]{fontenc}
\usepackage{textcomp}

\begin{document}

\begin{thebibliography}{1}

\bibitem{Otto+Schroedter2002} Otto, H. U., \& Schr{\"o}dter, M. (2002). Negotiating qualities? : social services between cost-control and user-orientation. In \textit{Negotiating qualities? Social services between cost-control and user-orientation} (5). Bielefeld.

\end{thebibliography}

\end{document}

