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Author |
Möller, Michael |
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Title |
Effektivität und Qualität sozialer Dienstleistungen : ein Diskussionsbeitrag |
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Year |
2003 |
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121 |
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Keywords |
quality control |
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Abstract |
Zentrale ökonomische Begriffe wie Qualität, Effektivität und Effizienz finden sich seit einigen Jahren in vielfältigsten Diskussionen in der Sozialen Arbeit und haben dort mittlerweile scheinbar einen festen Platz gefunden, obwohl ihr Stellenwert in der Sozialen Arbeit immer noch nicht ausreichend theoretisch geklärt ist. Deshalb soll die vorliegende Publikation einen Beitrag zu einer theoretischeren Debatte um diese Begriffe leisten. Daher steht folgende Frage im Mittelpunkt: Was ist unter Effektivität und Effizienz – letztlich auch Qualität – personenbezogener, sozialer Dienstleistungen zu verstehen und können diese Begriffe in messbare Indikatoren überführt werden? In den hier vorgelegten Arbeiten wird folgenden Fragen unter unterschiedlichen Gesichtspunkten nachgegangen: a) Welche theoretischen Überlegungen sind erforderlich, um die Messprobleme für Effektivität, Effizienz und Qualität der Produktion sozialer Dienstleistungen einer Lösung näher zu bringen? b) Welche Indikatoren existieren bereits bzw. können wie entwickelt werden, um durch sie zu den angestrebten Messungen zu gelangen? c) In welche Richtungen kann grundsätzlich gedacht werden, um zukünftig Messprobleme zu überwinden? Nach der Einleitung des Herausgebers finden sich in diesem Band sehr unterschiedliche Arbeiten. Joachim Merchel führt nochmals in die grundlegende Thematik ein und plädiert dafür sich mutig an der Diskussion zu beteiligen, sieht aber gerade die Frage nach der Effizienz als nachrangig an. Christian Meineke findet seinen Ansatz, Effektivität beschreiben zu können, über das Berichtswesen. Seine Argumentation basiert darauf, dass die vielfältigen schriftlichen Berichte in der Jugendhilfe bei geschickter Steuerung und Auswertung fundierte Ergebnisse zeitigen. Margarete Finkel stellt einen vielversprechenden Ansatz aus der Heimerziehung vor, der in Zukunft wohl Bedeutung gewinnen wird. Georg Ewerhart bringt hingegen einen ganz anderen Blick ein. Seine Analyseebene ist ein gesamtwirtschaftliche mit hoch aggregierten Daten. Bernd Seeberger stellt hingegen ein Analyseinstrument aus dem Bereich des Krankenhauses und der Pflegeinrichtungen vor; er verlässt dabei die nationalstaatliche Ebene und beschreibt den Weg zu einem europäischen Qualitätsansatz. Friedrich Ortmann, Michael Möller und E. Jürgen Krauss fokussieren am Ende nochmals zugespitzt die Eckpunkte der Diskussion. |
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Kassel University Press |
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Kassel |
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Merchel, Joachim; Finkel, Margarete; Meinecke, Christian; Seeberger, Bernd; Ewerhart, Georg; Ortmann, Friedrich; Möller, Michael; Krauss, Jürgen E. |
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German |
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50-c |
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55096 |
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Author |
Fahrenkrug, Hermann; Menétrey, Anne-Catherine |
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Title |
Le goût du risque : un défi pour la prévention des toxicomanies = Die Lust am Risiko : eine Herausforderung für die Drogenprävention |
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Conference Volume |
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Year |
1997 |
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10e colloque de l’Institut suisse de prévention de l’alcoolisme et autres toxicomanies = 10. Seminar der Schweizerischen Fachstelle für Alkohol- und andere Drogenprobleme, Lausanne-Ouchy |
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211 |
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prevention |
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Institut suisse de prévention de l'alcoolisme et autres toxicomanies (ISPA); Schweizerische Fachstelle für Alkohol- und andere Drogenprobleme (SFA) |
Place of Publication |
Lausanne |
Editor |
Menétrey, Anne-Catherine; Fahrenkrug, Hermann |
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Language |
French; German |
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2-88183-062-5 |
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Publication bilingue français-allemand; Zweisprachige Publikation Deutsch-Französisch |
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03.00-045 |
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61039 |
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Author |
Thole, Werner; Cloos, Peter |
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Title |
Soziale Arbeit als professionelle Dienstleistung : zur “Transformation des beruflichen Handelns” zwischen Ökonomie und eigenständiger Fachkultur |
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Year |
2000 |
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Soziale Arbeit zwischen Politik und Dienstleistung : gesellschaftliche Perspektive |
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535-556 |
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social work (field); government and politics; economics; cost (economic); professional; organizational development; reorganization |
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Luchterhand |
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Neuwied |
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Müller, Siegfried; Sünker, Heinz; Olk, Thomas; Böllert, Karin |
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German |
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3-472-04370-9 |
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50-b |
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55194 |
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various |
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Title |
Jahresbericht KODA 2011 |
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Report |
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Year |
2012 |
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7 |
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AOD dependence; treatment and maintenance; heroin; heroin-assisted treatment; annual report; demographic change; hepatitis C; Berne; Switzerland |
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Koda |
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Bern |
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Mühlheim, Barbara; von Bardeleben, Ulrich |
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German |
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no |
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Call Number |
50-12463 |
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56524 |
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Author |
Anderson, Peter |
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Title |
Handbook for action to reduce alcohol-related harm |
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Year |
2009 |
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viii, 70 |
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Keywords |
prevention; alcohol abuse; harm reduction; public policy on health; program planning; recommendations or guidelines |
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This handbook is designed primarily for people working in health ministries or who are responsible at the regional or municipal level for developing strategies and actions plans to reduce alcohol-related harm. The handbook begins by setting out the infrastructure needed for an effective action plan on alcohol. It then describes 10 areas for effective action: alcohol pricing, availability, marketing, illegally and informally produced alcohol, drink–driving, drinking environments, health care interventions, public awareness-raising, community and workplace action, and monitoring and evaluation. For each area, the handbook outlines strategies, lists questions to consider, offers options for action, lists partners for action and provides a short bibliography of tools and supporting materials. |
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WHO Regional Office for Europe |
Place of Publication |
Copenhagen |
Editor |
Møller, Lars; Matic, Srdan |
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English |
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no |
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Call Number |
50-10617 |
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54489 |
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Author |
various |
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Title |
Progress on implementing the Dublin declaration on partnership to fight AIDS/HIV in Europe and Central Asia |
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Report |
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Year |
2008 |
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306 |
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HIV infection; hepatitis C; prevention; treatment and maintenance; drug substitution therapy; research; program evaluation; Europe; Central Asia |
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The Dublin Declaration on Partnership to Fight HIV/AIDS in Europe and Central Asia, signed in February 2004, is a key European document on HIV/AIDS. It sets out 33 actions for governments to undertake as related to leadership, prevention, living with HIV (including treatment and care) and partnership in the 53 countries of the WHO European Region. This document, prepared under the auspices of UNAIDS, highlights the successes and shortcomings of the implementation of the Declaration, as called for in Action 33 of the Declaration itself. There are 15 thematic sections complemented by nine country reports. The report, written and reviewed by more than 50 experts in the field, is available online at www.euro.who.int/aids. |
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WHO Regional Office for Europe |
Place of Publication |
Copenhagen |
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Matic, Srdan; Lazarus, Jeffrey V.; Nielsen, Stine; Laukamm-Josten, Ulrich |
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English |
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Call Number |
50-11684 |
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56440 |
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Author |
Marx, Hartwig; Schwabe, Rudolf; Stöckel, Ingo; Grohé, Rainer |
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Schweiz |
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Year |
1987 |
Publication |
Methadon-Praxis in Europa |
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Pages |
94-120 |
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Keywords |
treatment and maintenance; outpatient care; methadone maintenance; drug substitution therapy |
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Deutscher Studien-Verlag |
Place of Publication |
Weinheim |
Editor |
Marx, Hartwig |
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German |
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3-89271-067-8 |
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Call Number |
50-03423 |
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55223 |
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Author |
Eisner, Manuel; Ribeaud, Denis |
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Title |
Starke Jugend – starke Zukunft : ausgewählte Beiträge des 12. Deutschen Präventionstages – 18. und 19. Juni 2007 in Wiesbaden |
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2008 |
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173-191 |
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adolescent; violence; prevention; evaluation; quality control; research; Germany |
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Forum Verlag Godesberg |
Place of Publication |
Mönchengladbach |
Editor |
Marks, Erich; Wiebke, Steffen |
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German |
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Vgl.: Kerner, Hans-Jürgen u. Marks, Erich (Hrsg.), Internetdokumentation des Deutschen Präventionstages. Hannover 2008, www.praeventionstag.de/Dokumentation.cms/191 |
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50-11248 |
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55239 |
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Author |
Margraf, Jürgen; Neumer, Simon |
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Title |
Lehrbuch der Verhaltenstherapie, Band 1 : Grundlagen, Diagnostik, Verfahren, Rahmenbedingungen |
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Year |
1996 |
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543-551 |
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treatment and maintenance; behavior therapy; cost-benefit analysis; cost-effectiveness |
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Springer |
Place of Publication |
Heidelberg |
Editor |
Margraf, Jürgen |
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German |
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Call Number |
50-05966 |
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55228 |
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Author |
Groupe sida Genève |
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Title |
Rapport d'activités spécifiques du groupe sida Genève – 2002 : réduction des risques liés à la consommation des drogues |
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Report |
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Year |
2003 |
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69 |
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Keywords |
harm reduction; health promotion; HIV infection; Aids; risk; AOD use, abuse, and dependence; AOD associated consequences; Geneva; Groupe sida Genève (body) |
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Groupe sida Genève (GSG) |
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Genève |
Editor |
Mani, Christophe |
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Language |
French |
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50-10993 |
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50743 |
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